KVG Laboratories is a dedicated group of musicians and audio engineers who are creating the finest music instruments, loudspeakers, audio equipment and sound recordings that are technologically possible. Everything we build, by hand, is Individually Custom-Engineered (ICE) for your specific requirements by founder Kermit V. Gray. We do not have a catalog of standard products because all our products are custom-made. In our experience, mass produced products require compromise, something we're not willing to do; only Individually Custom-Engineered (ICE) products can satisfy our quality standards.
KVG Laboratories is not content to build merely great instruments and audio gear. Before a design receives the KVG name, it must satisfy one or more of The Four Prime Directives:
KVG Laboratories is an outgrowth of its founder, Kermit Gray’s, commitment not to rush new products onto the market each year just to have a new product. He and his team take whatever time is needed to get the product right because they will not be not satisfied until it’s right. After all, good enough isn't good enough.
Be sure to visit the National Academy of the Recording Arts & Sciences, also known as The Recording Academy (the folks who bring you the Grammy Awards). Kermit is a member of The Recording Academy, so a visit to their hallowed halls is well worth your time if you're interested in the music scene.
Although the big electronics companies quit researching tube electronics since tubes were pronounced “dead” around 1965, KVG Laboratories never stopped its research. We have been able to advance the design of vacuum tube audio, overcoming many of the adverse perceptions about tube sound and solving many of the limitations of transistorized audio equipment. The distinctive sound of both our tube designs and our transistorized designs is defined by our underlying design philosophy that audio equipment must not rob the music of life. This is not just empty verbage. Think about it: a live musical performance has an energy that touches each member of the audience, involving them in that same energy, sharing the same emotions evoked by the music. Music can move an audience into action, otherwise music would not be a part of almost every human experience from marriages to celebrations to political movements and even wars. Audio equipment affects more than the sound of recorded music, it can rob the music of the life if had when performed live. It is that unbelievably elusive balance everyone seeks that, once found, changes recordings into live performances appearing magically before the listener. Every nuance, every detail of the music must be let through unaltered, otherwise the balance is lost. KVG Laboratories demands that its designs allow the listener to experience that rare experience of losing themselves into the music, forgetting that they are listening to a recording, only to be jarred back to reality with a pang of sudden loss when the recording ends.
Delivery times depend on the availability of the parts we need for your design, the length of time it may take to find a rare part or to have a custom-made part delivered, and the complexity of the design itself. Because each product is made by hand to the customer's individual requirements we cannot simply pull an item off the shelf and deliver it to you, so you will be advised of a projected delivery time when we discuss your order with you.
Some items have a Buy It Now button that will take you to our checkout system. For all other items, we will email you an invoice for payment by the Paypal payment system.
We want you to be completely happy with your Individually Custom-Engineered (ICE) product from KVG Laboratories. If you are not satisfied with any ICE product, you may return it for a refund of the purchase price (minus a 20% restocking fee), an in-house credit, or exchange for another product within 30 days of the date of invoice.
All returns or replacements require that you have a Return Material Authorization number, or RMA. To request an RMA, please contact us. You must include your order number when contacting us.
Returns must be in the complete and original packaging with all accessories and complete documentation (Owner's Manual, warranty card, quick start guides etc.), and show no signs of wear or use and include the Return Materials Authorization number we issued to you on the outside of the shipping box. Special Orders, discontinued products, close-outs, and blems are not returnable. Loudspeakers, transformers, and guitar or music instrument pickups are not returnable once you have installed them in your project.
Tubes are warranted for 30 days and cannot be refunded thereafter. All tubes come with a 30 day warranty against manufacturing defects. If you plan to shelve or store tubes for an extended period of time without using them, we suggest you test them upon receipt. Matched tube pairs or sets are tested and matched and considered in working order when they leave our warehouse.
No sales outside North America, the European Union, Australia, New Zealand or the Phillippines.
We will ship your order to you using only one of the following approved carriers in order to ensure the safe arrival of your order:
Please do not ask us to ship your order using any carrier other than our approved carriers. Shipments by a non-approved carrier would mean that you would have no insurance, no recourse of recovery if your order was lost or damaged in shipment, and no warranty coverage whatsoever.
Before we ship to you, you will need to verify that the recipient ("ship to") address is correct along with a working telephone number at that address. We recommend you include an email address as well.
Note that you will be asked to sign for all orders having a value greater than $200.00 USD; this is merely an additional layer of protection against loss for you.
Should you have other questions or concerns about these shipping policies, please contact us.
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: Name, Address, Email address, Telephone number, Facsimile Number, TTY Number, TWX Number, Credit or Debit Card Information. On some pages, you can submit information about other people. If you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are: Name, Address, Phone Number, etc.
We use the information you provide:
We use return email addresses to answer the email we receive and such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We use non-specific identifying and aggregation information to improve the design of our website and to share with advertisers.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
We are commited to data security and work to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
We are commited to Children's Privacy and wor to protect the privacy of the very young, so we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Should you have other questions or concerns about these privacy policies, please contact us.
Individually Custom-Engineered (ICE), VariVox, Counterpoise, Varipoise, White Satin, Little Mayhem, Total Mayhem, Complete Mayhem, Utter Mayhem, and NeoCer are trademarks of KVG Laboratories.
We reserve the right to effect improvements and changes to any and all products and services without prior notice. The presence of any product or information represented by or connected herein as a HTML "link" does not constitute an endorsement of that information, company, individual, product, good, or service; or can be interpreted as a statement or guarantee of any of the same by the staff or management of KVG Laboratories.
The information presented within this web site is offered solely for informational and publicity purposes; no statement of, nor implied warranty of its suitability for any purposes other than that for which it is intended is made. Please note that our solicitations for bands or music should not be interpreted as an assurance that all Works submitted to KVG Labs will be accepted.
We reserve the right to refuse service to anyone, or to answer or to not answer electronic mail, telephone calls, letters, parcels, telegrams, or other transmittals at our discretion. All products described herein are subject to prior sale. Not responsible for lost personal belongings.
Not responsible for typographical erros or other errors. Although we strive to ensure all information herein is correct, we are not responsible for the consequence of your use, misuse or interpretation of any or all information herein.
Thank you for your understanding from the staff and management of KVG Laboratories.